Privacy Policy
Vantage Landscaping Ltd — Last updated: March 2026
Who We Are
Vantage Landscaping Ltd is a landscaping and groundworks company based in Hertfordshire. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about how we handle your data, please contact us at: enquiries@vantagelandscaping.co.uk
What Data We Collect
We may collect and process the following categories of personal data:
- Full name
- Home or site address
- Email address and telephone number
- Payment and financial information (including bank details where applicable)
- Photographs and video of your property taken before, during, and after works
- CCTV or site footage captured during the course of works
- Any other information you provide in connection with your enquiry or project
How We Collect Your Data
We collect personal data through the following means:
- Direct contact via phone, email, WhatsApp, or our website enquiry forms
- Site surveys and visits
- Photography and filming during works
- Payment processing
- Third-party referrals or online review platforms
How We Use Your Data
We use your personal data to:
- We use your personal data to:
- Process payments and maintain accurate financial records
- Communicate with you about your project, including scheduling and updates
- Meet our legal and contractual obligations
- Use before, during, and after photographs for marketing and portfolio purposes (see Section 7)
- Improve our services and internal processes
Legal Basis for Processing
We process your personal data on the following legal bases:
- Contract — processing is necessary to carry out the works you have instructed us to perform
- Legal obligation — where we are required to retain records for tax, accounting, or regulatory purposes
- Legitimate interests — for marketing use of project photography and general business administration
- Consent — where you have explicitly opted in to receive marketing communications from us
Payment & Financial Data
Payment information is processed securely. We do not store full card details. Where bank transfers are used, account details are retained only for as long as necessary for accounting and legal compliance purposes.
Photography & Marketing
We may use photographs and video of your property and completed works on our website, social media channels (including TikTok, Instagram, and Facebook), and other marketing materials.
We will not publish your name, full address, or any directly identifying personal information alongside imagery without your explicit consent.
If you do not wish your property to be used for marketing purposes, please notify us in writing before works commence.
CCTV & Site Footage
Where CCTV or video recording equipment is in use on or around the site, footage may be retained for security and evidential purposes. This footage is stored securely and will not be shared with third parties except where required by law or in connection with an insurance or legal claim.
Who We Share Your Data With
We may share your personal data with the following parties where necessary:
- Subcontractors engaged to carry out works on your project (name and site address only, as required)
- Our accountant and bookkeeper for financial record-keeping purposes
- Payment processors used to handle transactions
- Our insurance provider where relevant to a claim
- Legal or regulatory authorities where required by law
We do not sell, rent, or trade your personal data to any third party.
How Long We Keep Your Data
We retain personal data for the following periods:
- Project and financial records: 6 years (in line with HMRC requirements)
- Photography and marketing content: indefinitely unless you request removal
- CCTV and site footage: up to 90 days unless retained for evidential or legal purposes
- Enquiry data where no works were instructed: up to 12 months
Your Rights
Under UK GDPR you have the following rights in relation to your personal data:
- The right to access the personal data we hold about you
- The right to request correction of any inaccurate data
- The right to request deletion of your data (where we are not legally required to retain it)
- The right to object to processing for direct marketing purposes
- The right to request restriction of processing in certain circumstances
- The right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of the above rights, please contact us at: enquiries@vantagelandscaping.co.uk
Data Security
Governing Law
This Privacy Policy is governed by the laws of England and Wales.